Privacy Policy

Privacy Policy for Pegasus Holistic Healing

Introduction

Pegasus Holistic Healing is committed to providing quality services to you and this policy outlines our ongoing obligations to you regarding how we manage your personal information. Our practitioners are registered with the appropriate governing bodies in Australia and adhere to stringent codes of ethics relating to informed consent, confidentiality, and client privacy. This ensures that our clients receive a professional, ethical, and quality service that promotes respectful relationships and positive outcomes.

Collection of Personal Information

Personal information is any information that identifies an individual. This may include names, addresses, email addresses, and phone numbers. We collect personal information for the primary purpose of providing our services, and for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. 

Use and Disclosure of Personal Information

All sessions are confidential. You are free to discuss anything with your practitioner knowing that your personal information will not be shared except in the following circumstances:

1. When disclosure is required to prevent clear and imminent danger to yourself or others.

2. When legal requirements demand that confidential material be revealed.

3. When you agree to release your information to a third party, for example, a referral.

Sensitive Information

Sensitive information is defined to include information or opinions about an individual's racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, and health information. We collect sensitive information only with your consent and where it is reasonably necessary for our functions or activities.

Security of Personal Information

Your personal information is stored securely to protect it from misuse, loss, unauthorized access, modification, or disclosure. When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. We are required to hold your information for 7 years after you cease using our services.

Your Responsibilities

You must inform your practitioner if you come under the care of any health care professional such as a psychotherapist, psychologist, counsellor, mental health social worker, psychiatrist, or any related professional or government body during the course of our contract. If you are under this type of medical or psychological treatment, or legal entity, it is advised that you disclose to them also your participation in Equine Assisted Psychotherapy/Counselling sessions.

Access to Your Personal Information

You may access the personal information we hold about you and update and/or correct it, subject to certain exceptions. If you wish to access your personal information, please contact us in writing.

Confidentiality

Confidentiality is very important to us at Pegasus Holistic Healing. To help us maintain confidentiality, please arrive no earlier than 15 minutes before your scheduled start time.

Changes to This Privacy Policy

Pegasus Holistic Healing reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use our services.

Contact Information

If you have any questions or concerns regarding this privacy policy, please contact us.